Contact Us

Last updated: January 23, 2025

1. General Contact

For all inquiries, please contact us at: [email protected]

2. When to Contact Us

• Account Support:
  • Login issues
  • Account verification
  • Password reset problems
• Story Generation:
  • Technical difficulties with story creation
  • Issues with AI-generated content
  • Problems with illustrations or audio
• Credits and Payments:
  • Payment issues
  • Credit balance inquiries
  • Refund requests
• Content Reports:
  • Inappropriate content
  • Quality concerns
  • Technical errors in stories

3. Response Time

• Standard Inquiries:

  We aim to respond within 24 hours during business days.

• Technical Issues:

  Priority response within 12 hours for service-affecting problems.

• Payment Matters:

  Response within 48 hours for payment and refund inquiries.

4. Information to Include

To help us assist you better, please include:

• Account Information:
  • Your registered email address
  • Username (if applicable)
• Issue Details:
  • Clear description of your issue
  • When the problem occurred
  • Any error messages received
• For Story Issues:
  • Story ID (if applicable)
  • Screenshots of the problem
  • Steps to reproduce the issue

5. Business Hours

Our team is available to assist you:

• Monday to Friday: 9:00 AM - 6:00 PM (GMT+7)
• Weekends and holidays: Monitoring for urgent issues only