Privacy Policy

Last updated: January 23, 2025

1. Introduction

Welcome to Tales4Soul's Privacy Policy. Your privacy is of utmost importance to us, and we are committed to protecting the personal information of all our users, with special attention to safeguarding children's privacy. This policy explains how we collect, use, protect, and handle your information when you use our AI-powered story generation platform.

Tales4Soul is a unique platform that leverages advanced AI technologies (including OpenAI, Gemini, and Claude) to help adults create personalized, educational, and engaging stories for children. While our stories are meant for children's enjoyment and education, our service is strictly designed for adult use, with comprehensive measures to protect children's privacy in accordance with international regulations.

2. Information We Collect

2.1 Account Information

When you create an account with Tales4Soul, we collect certain essential information to provide our services:

  • Basic Account Details:

    We collect your email address, which serves as your primary identifier for account management and communication. This is necessary for account security, password recovery, and important service updates.

  • Account Preferences:

    We store your story creation preferences, including preferred languages, age ranges for stories, and customization settings. These help us provide a more personalized story generation experience.

  • Subscription and Credits:

    For users with premium accounts or credit packages, we maintain records of your subscription status, credit balance, transaction history, and storage preferences. This information is essential for managing your access to premium features and providing appropriate customer support.

2.2 Story Generation Data

As an AI-powered story generation platform, we process certain data related to your story creation activities:

  • Story Content:

    We store the stories you generate, including text content, generated images, and audio narrations. Stories are retained according to your account type: visitor stories for a limited time, basic stories with standard storage, and premium stories with extended storage.

  • Generation Preferences:

    We collect information about your story preferences, including themes, age ranges, language choices, and educational goals. This helps our AI systems generate appropriate and engaging content.

  • AI Interaction Data:

    We collect data about how you interact with our AI systems (OpenAI, Gemini, Claude) to improve the story generation process. This includes story prompts, customization choices, and feedback on generated content.

2.3 Technical and Usage Data

To maintain and improve our service, we collect certain technical information:

  • Performance Metrics:

    We gather data about how our service performs, including story generation times, audio/image processing performance, and system stability metrics. This helps us identify and resolve technical issues quickly.

  • Usage Patterns:

    We analyze how users interact with our platform, including features used (story generation, audio creation, downloads), time spent on different sections, and navigation patterns. This information helps us optimize the user experience.

  • Storage Analytics:

    We track story storage usage and expiration dates to manage our storage systems effectively and notify users about expiring content.

3. Information We Do Not Collect

3.1 Children's Personal Information

Tales4Soul is committed to protecting children's privacy. We strictly prohibit and actively prevent the collection of:

  • Child Personal Identifiers:

    We never collect names, ages, or any other personal information about children. Our story customization features are designed to work without requiring any personal information about the child audience.

  • Child Location Data:

    We do not collect or track any location information about children. Any location-based features in our stories are purely fictional and not connected to real-world tracking.

  • Child Behavioral Data:

    We do not create or maintain behavioral profiles of children who may be the audience for our stories. Our analytics focus solely on adult user interactions with our platform.

3.2 Unnecessary Personal Data

To maintain data minimization principles, we deliberately avoid collecting:

  • Social Media Information:

    We do not connect to or collect information from social media accounts. Our service operates independently of social media platforms.

  • Family Details:

    Beyond the account holder's information, we do not collect data about family members or household composition.

  • Browsing History:

    We do not track your activities on other websites or collect information about your general internet browsing habits.

4. How We Use Your Information

4.1 Core Service Provision

Your information is primarily used to provide and improve our story generation service:

  • Story Generation:

    We use your inputs and preferences to generate personalized stories through our AI systems. This includes processing your story ideas, age range selections, and language preferences to create appropriate content.

  • Media Creation:

    We process your story content to generate accompanying illustrations and audio narrations, enhancing the storytelling experience.

  • Storage Management:

    We manage your generated stories based on your account type (visitor, basic, or premium), including handling storage duration, upgrades, and expiration notifications.

4.2 Service Improvement

We use collected data to enhance our platform:

  • AI Model Enhancement:

    We analyze anonymized story generation data to improve our AI models' ability to create engaging, age-appropriate content. This includes refining our understanding of what makes stories educational and entertaining for different age groups.

  • Platform Optimization:

    Usage data helps us improve our user interface, story generation process, and media creation features. This includes optimizing download formats, audio quality, and image generation.

  • Credit System:

    We analyze credit usage patterns to improve our pricing and package offerings, ensuring they meet user needs while maintaining service quality.

5. Data Protection Measures

5.1 Technical Security

We implement robust security measures to protect your information:

  • Encryption:

    All data is encrypted using industry-standard AES-256 encryption at rest and TLS 1.3 for data in transit. This includes story content, generated media, and user information.

  • Access Controls:

    We maintain strict access controls through role-based authentication systems. Only authorized personnel can access user data, and all access is logged and monitored.

  • Media Security:

    Generated images and audio files are stored securely with access restricted to authorized users and protected download links.

5.2 Data Retention

We have specific policies regarding how long we keep your data:

  • Story Content:

    - Visitor stories: Retained for a limited period (typically 7 days)
    - Basic stories: Standard storage duration (30 days)
    - Premium stories: Extended storage with option for permanent retention

  • Account Information:

    Your account information is retained as long as you maintain an active account. After account closure, we retain minimal records only as required by law.

  • Credit History:

    Transaction and credit usage history is retained for accounting and support purposes, in compliance with financial regulations.

6. Your Privacy Rights

6.1 Access and Control

You have several rights regarding your personal information:

  • Data Access:

    You can access your generated stories, account information, and credit history through your account dashboard.

  • Content Management:

    You can delete stories, upgrade storage type, and manage story retention periods through your account settings.

  • Account Deletion:

    You can request complete account deletion, which will remove all your stories and personal information from our systems.

6.2 Communication Preferences

You have control over how we communicate with you:

  • Email Notifications:

    You can choose which types of notifications to receive, including story expiration alerts, credit balance updates, and service announcements.

  • Marketing Communications:

    You can opt out of marketing communications while still receiving essential service notifications.

7. Contact Information

7.1 Privacy Support

If you have questions about our privacy practices or need to exercise your privacy rights, you can reach us at:

7.2 Response Times

We are committed to addressing your privacy concerns promptly:

  • General privacy inquiries: Response within 48 hours
  • Data access requests: Processed within 5 business days
  • Urgent privacy concerns: Response within 24 hours
  • GDPR-related requests: Handled within 30 days as required by law

This privacy policy is regularly reviewed and updated to ensure it accurately reflects our data handling practices and complies with current privacy regulations. Users will be notified of any significant changes to this policy through email and platform notifications.

Ibahagi ang iyong mga saloobin!