Refund Policy

Last updated: January 23, 2025

1. Refund Eligibility

At Tales4Soul, we want you to be completely satisfied with our services. Our refund policy is designed to be fair and transparent:

1.1 New Customers

• 14-Day Refund Window:

  New customers have 14 days from their first purchase to request a refund if they are not satisfied with our services.

• Eligibility Conditions:

  To be eligible for a refund:

  • The request must be made within 14 days of purchase
  • The credits must not have been fully used
  • The account must be in good standing

1.2 Existing Customers

• 7-Day Refund Window:

  Existing customers have 7 days from each new purchase to request a refund.

• Eligibility Conditions:

  To be eligible for a refund:

  • The request must be made within 7 days of purchase
  • The credits must not have been fully used
  • The account must have no history of abuse

2. Technical Issues and Service Quality

Full refunds are provided in cases of:

• Technical Issues:

  If you experience technical problems that:

  • Prevent story generation
  • Affect credit delivery
  • Impact service accessibility
• Service Quality Concerns:

  Refunds may be issued if:

  • Generated stories consistently fail to meet quality standards
  • Service features are unavailable for extended periods
  • System performance significantly impacts usability

3. Non-Refundable Cases

Refunds will not be provided in the following situations:

• Used Credits:

  Credits that have been used for:

  • Successfully generated stories
  • Story storage upgrades
  • Feature unlocks or premium services
• Policy Violations:

  No refunds will be issued if:

  • The account has violated our terms of service
  • The purchase was made fraudulently
  • The service was used in violation of our content policy

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us:

   Send an email to [email protected] with:

   • Your account email address
   • Purchase date and transaction ID
   • Reason for refund request
   • Any relevant screenshots or error messages
2. Response Time:

   We will process your request within:

   • 24 hours for technical issues
   • 48 hours for standard refund requests
3. Refund Processing:

   If approved, refunds will be processed:

   • Through the original payment method
   • Within 5-10 business days depending on your payment provider

5. Additional Information

• Credits Status:

  When a refund is processed:

  • Unused credits will be removed from the account
  • Generated stories will remain accessible until their normal expiration
  • Premium features will remain active until the end of the current period
• Future Purchases:

  After receiving a refund:

  • You may continue to use our services
  • Future purchases will be subject to the existing customer refund policy
  • We reserve the right to decline future refund requests if abuse is detected

This refund policy is subject to change without notice. Any changes will apply to purchases made after the change is published.